Annual reports

Vision & values

We're all about generating & selling energy. Powering more than 1 million homes and businesses within WA.

Collie Small Grants

Early Career Programs

Wholesale Business Unit

Following the merger of Synergy and Verve Energy on 1 January 2014, the Wholesale Business Unit (WBU) was established as a core element of Synergy.

Community partnerships

Our board

Our board has a wealth of varied experience and knowledge.

What kind of information does Synergy collect about me?

The types of personal information we may collect will depend upon the nature of our interaction with you. In general, personal information we collect includes details such as your name, address, phone numbers or email address. You can view Synergy’s privacy policy at synergy.net.au/privacy for more information on how and why we collect and store your personal information. Other types of personal information we collect can include but is not limited to: Information that uniquely identifies you, like your date of birth or product purchase details, such as the date you contracted with Synergy; and Your usage information relating to electricity supply or any other product or service we supply to you. Financial details, including your credit card number or bank account number. We collect but do not store your full credit or debit card details. The personal information we collect is needed to be able to give you the best service possible. If you choose not to provide the personal information we ask you for, we may not be able to offer our products and services to you.

Synergy Demolition & Supply Abolishment Application Form

Before you can demolish a property, you need to have the meter and electricity cables leading into the property removed. Synergy can arrange this for you by sending what is known as a Supply Abolishment request to Western Power.

How long will it take for Synergy to address my complaint?

We will work towards addressing your complaint within 20 business days. We will contact you by phone or in writing (if requested) if we need you to supply more information.If your complaint refers to issues that affect the payment of a bill by the due date, we will extend the payment deadline while your complaint is being investigated.We also undertake not to disconnect your electricity supply for non-payment of a bill where your complaint relates directly to your bill, while your complaint is being reviewed.You have a right to have a complaint considered by a senior employee within Synergy if you are not satisfied with the manner in which the complaint is being handled.